Frequently Asked Questions

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Under the barcode, with 16-digit number.

Customer service counter at every Central Department Store, Central Embassy, Robinson Department Store, Power Buy, Supersports, B2S, homeWorks, Baan & Beyond, OfficeMate, Thaiwatsadu, FamilyMart, Central Marketing Group (CMG), and Tops.

Any person with identification card (Thai) or passport (expatriate/tourist).

Members will only get The 1 number which can be used to earn points by stating The 1 number without using the card.

If you need a plastic card, please contact customer service counter at every Central Department Store, Central Embassy, Robinson Department Store, Power Buy, Supersports, B2S, homeWorks, Baan & Beyond, OfficeMate, Thaiwatsadu, FamilyMart, Central Marketing Group (CMG), and Tops.

State your name-surname or The 1 number and get your card to earn points right away!

Get your new card at every Central Department Store, Central Embassy,  Robinson Department Store, Power Buy, Supersports, B2S, homeWorks, Baan & Beyond, OfficeMate, Thaiwatsadu, FamilyMart, Central Marketing Group (CMG), and Tops.

No card replacement fee! Just state your name-surname, show or state your ID card number or passport and get the new card to earn points. The old points balance will be automatically transferred to your new card.

  • The 1 Call Center 0-2660-1000 (operate daily from 9:00 am. - 10:00 pm.)
  • The 1 website www.the1.co.th Member must have been registered online account. No online account? Click https://www.the1.co.th/signup
  • Customer service counter in department store

2 types:

  1. The 1 for Thai and expatriates members
  2. The 1 for Tourist
    Tourist privileges
  • Every 25 Baht = 1 point

Central Department Store, Central Embassy (participating shops), Robinson Department Store, Supersports, B2S, homeWorks, Central Online, Baan & Beyond, FamilyMart, and Central Marketing Group (CMG)

  • Every 25 Baht = 1 point (partial points will be carried to the next purchase)

Central Food Hall, Tops market, Tops SUPERSTORE, Tops superkoom, Tops daily, and Tops Online 

  • Every 50 Baht = 1 point

Power Buy, Thaiwatsadu, and OfficeMate

Earn points for every purchase, using cash or credit cards, for regular price items or discount items (participating items only). State your The 1 number, phone number, ID card number or present The 1 card before making a payment. Points will be credited to your account the next day.

The 1 member only!

Get 10% discount when show The 1 application’s Home, The 1 card or Central The 1 Credit Card.

 

  • Every 1 euro = 1 point

RINASCENTE, Italy (9 stores) Milan, Rome (2 stores), Florence, Catania, Cagliari, Palermo, Monza, and Turin

 

How to earn points:

Present The 1 app or card + receipts from participating stores* at RINASCENTE customer service counter, points will be immediately credited to your account.

Otherwise, you can bring your original receipts (not more than a year from date specified on receipts) to earn points at Central Chidlom customer service counter in Thailand. Points will be credited to your account the next day.

Remark: Valid at participating shops only. See more terms and conditions at sales counter.

 

KaDeWe (Berlin), Oberpollinger (Hamburg), and Alsterhaus (Munich) in Germany

 

How to earn points:

Present The 1 app or card + receipts from participating stores* at customer service counter: KaDeWe (5th fl.), Oberpollinger (4th fl.), Alsterhaus (B fl.). Points will be immediately credited to your account.

Otherwise, you can bring your original receipts (not more than a year from date specified on receipts) to earn points at Central Chidlom customer service counter in Thailand. Points will be credited to your account the next day.

Remark: Valid at participating shops only. See more terms and conditions at sales counter.

 

  • Every 7.5 DKK = 1 point

ILLUM, Copenhagen in Denmark

 

How to earn points: 

Present The 1 app or card + receipts from participating stores* at ILLUM’s customer service counter (4th fl.). Points will be immediately credited to your account.

Otherwise, you can bring your original receipts (not more than a year from date specified on receipts) to earn points at Central Chidlom customer service counter in Thailand. Points will be credited to your account the next day.

Remark: Valid at participating shops only. See more terms and conditions at sales counter.

 

Receive up to 15% Cash Back when spend with Central The 1 Credit Card.

  • Central The 1 LUXE, receive cashback 5% 
  • Central The 1 BLACK, receive cashback 10%
  • Central The 1 THE BLACK, receive cashback 15%

 

Terms and Conditions:

  • Special Privileges apply only for spending with Central The 1 Credit Card. 
  • Further information can be obtained from sales associates.
  • Promotion period from March 1, 2019 - February 29, 2020
  • Cash back is non-transferrable/non-exchangeable to cash
  • The Company/stores reserve the rights to revise terms and conditions without prior notice.
  • For more information please visit www.centralthe1card.com
  • In case of a dispute the company’s decision is deemed final. 
  • Credit card service is provided by General Card Service Ltd
  • Discounts/cash coupons (coupon is valid for 90 days after the date of redemption)

 

See more The 1 promotions at Click www.the1.co.th/en/redeem

  • Every 800 points = 100 Baht
    Central Department Store, Robinson Department Store, Supersports, B2S, homeWorks, Thaiwatsadu, Baan & Beyond, Central Online, Power Buy, and OfficeMate
    o Every 80 points = 10 Baht 
    o Every 200 points = 25 Baht 
    o Every 400 points = 50 Baht 
    o Every 800 points = 100 Baht
    o Family Mart, Central Food Hall, Tops Market, Tops Superstore, Tops Superkhum, Tops Daily and Tops Online.
  • Special product items for The 1 members
  • Special discounts, free workshop from Central Group
  • Special promotions for The 1 members all year round

See more The 1 promotions at Click www.the1.co.th/en/redeem

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